Quick Answers to FAQ!
Here are quick answers to the most common questions asked by our customers.
Please see the list of questions below before contacting support or customer
service. Click on any question to go to the answer.
GENERAL/E-SWORD FAQ
AUDIO FAQ
GENERAL/E-SWORD FAQ
What if my hard drive crashes or I need to download the resource
again?
All customers can access re-download links by logging into your account at
www.estudysource.com using your email address and password. After
LOGIN, click on View Orders and then click on View Order
Receipt. A DOWNLOAD link will be listed for every
title you have previously purchased. If you have lost or forgotten your Product
Key(s), there is a link there to click to recover your Product Key(s).
What if I can't LOGIN to make purchases?
Be sure you are entering your email and password exactly as you set them up in
your account. If you have forgotten your password, click
Forgot your password? on the LOGIN page. Then: 1. Be sure you have cookies
enabled in your browser when visiting our site. 2. If you do not have an
account, first go to CREATE AN ACCOUNT at top right of our Home Page and fill
in the requested information, then LOGIN to your account. The LOGIN button is
at the top right of our Home page. 3. Be sure you are not entering a space
before or after your email or password. 4. Make your selection of resources and
proceed all the way through checkout, carefully following the directions on the
checkout pages. You will find the VIEW CART link at the top right part of each
page, and the PROCEED TO CHECKOUT box on the bottom of the SHOPPING CART page.
What if the product key doesn't work to unlock my purchase?
To unlock your resource you must enter your email exactly the way you set up
your account, including upper/lower case. The product code must also match
exactly the code you were sent. Note that the first character of the product
code is a LETTER not a number; e.g. the letter "I" might be mistaken for the
number "1" and the letter "B" might be mistaken for a number "8." Try typing in
all the requested information if you were trying to copy and paste or using an
"autofill" program.
What if I get a message that the download is corrupt or is
"malware?"
Security via the internet is an ever-changing science. From time to time, some
adware or anti-virus programs may incorrectly suggest that the files we are
transmitting are "corrupt" or "malware". You will need to temporarily disable
the security software that is blocking your installation. Once your
installation is complete, you can re-activate your security software.
What if only part of the Pocket e-Sword resource or bundle
installs (e.g. NIV Family or Vines OT/NT)?
Run the "Pocket e-Sword Module Installer" utility located in the "C:\Program
Files\Pocket e-Sword\" directory. Select the missing modules to install from
the subdirectories located beneath the aforementioned path. If you need to
re-download these resources, you may access your account at any time to
re-download your resources or retrieve your product keys. The LOGIN button is
at the top right of our Home page. Simply LOGIN to your account at our site,
click on MY ACCT., then on VIEW ORDERS and then on VIEW ORDER RECEIPT. You will
need to use the same email you used to set up your account at the time you made
your purchases.
Can I install a second copy of my resource?
You may install your resource on another computer or device if it is for YOUR
PERSONAL USE ONLY. If another person uses them, it is a violation of the
publisher's copyright, and you'll need to purchase another copy for that use.
Please see our Terms
of Use for more information. You may access your account at any time to
re-download your resources or retrieve your product keys. The LOGIN button is
at the top right of our Home page. Simply LOGIN to your account at our site,
click on MY ACCT., then on VIEW ORDERS and then on VIEW ORDER RECEIPT. You will
need to use the same email you used to set up your account at the time you made
your purchases.
What if I don't see my resources in e-Sword?
All of the files you download are EXE files that need to be "run" on your PC to
extract their contents. First, be sure to restart e-Sword software after your
download. Next, determine if your purchase was a Topic Note resource (e.g., the
resources in our BACKGROUNDS category, including: The Bible Teacher's
Commentary; Nelson's New Bible Manners & Customs; etc.). If you
successfully downloaded the Topic Note resource into your e-Sword software,
you'll need to click on Topic Notes and then go to the pull down tab at the
very bottom side of the right hand side of the screen. That's where you'll see
all your Topic Notes files. See e-Sword's
Training Page for FREE demos and Training Manual for e-Sword Bible
Software.
What is your refund policy?
Unfortunately, we cannot issue refunds on digital content because the digital
inks, file(s), and product key(s) are automatically transferred to you upon
purchase, and remain active. We are accountable to publishers for ensuring
copyright protections for their content including the accounting of all
transactions. The formats for all our resources are clearly shown on our site,
including the product title itself, the format description for each product,
the category page, product page, shopping cart page, and checkout page. Please
review the items in your cart carefully during the checkout process. System and
hardware/software requirements are detailed on our FAQ page.
What kinds of digital formats are available?
We offer bestselling Bible translations, commentaries, dictionaries, and other
Bible study resources in e-Sword format (both in PC and Pocket PC formats), the
most popular Bible software program in the world. We also offer many titles in
digital audio, in MP3 and AAC formats. Other types of digital content in other
formats for your PC, PDA, and other mobile devices may be added in the future.
Be sure to check back frequently for new resources, and let us know your
suggested titles and formats HERE
How do I find the resource I need?
Our bestselling digital content is accessible through categories,
subcategories, or by searching the site. Simply click on the category links on
the home page or enter the title, author, publisher, or format in the search
box. The product description page for each resource contains a complete
description of the resource as well as sample screen shots.
What software do I need to read and use the resources?
e-Sword Bible software is required to install and read the e-Sword compatible
resources on this site. It is the world's most popular Bible software, with
over 6 million users, and is FREE! The download URL for e-Sword is:
www.e-sword.net/downloads.html. The download link for Pocket e-Sword
is: www.e-sword.net/pocketpc/downloads.html.
As other formats are added to this site, links will be provided to obtain the
software required to read them.
Will my personal information be secure?
Personal information provided in your account and in payment transactions on
our sites are safe and secure. Our sites have achieved Extended Validation
Certification from Comodo,
a leading online security verification company. We implement high standards of
encryption and security for all transactions, in conjunction with
PayPal Payments Pro, a leading provider of online payment processing
and merchant services. The security is Security Sockets Layer Protocol with
128-bit encryption, the highest level commercially available. Please see our
Privacy Policy for additional information.
How do I purchase resources online?
Select the title or cover image you wish to purchase. Click on "Add to cart."
You may add as many resources to your cart as you wish, but you may only
purchase one copy of each resource per order. If you do not have an account at
our site, please do so when directed. When you are finished selecting the
titles you want, click on "Checkout" and follow the checkout instructions. You
may use Visa, MasterCard, American Express, Discover or checkout using your
PayPal account for your purchase by clicking on the appropriate links on the
Checkout page.
Can I pay without a credit card or by mail?
Yes. If you are unable to pay via credit card or PayPal, or if you prefer to
pay via check or money order, you may send us your payment. 1) First,
create an account at our site, LOGIN to the site, and put your desired
items in your shopping cart. then LOGOUT with those items still in your cart.
2) Then send us a check (must be drawn on a US bank) or money order, along with
the list of resources you put in your shopping cart, and the email address you
used to set up your account. As soon as your payment clears, we will enable
those items in your account and send you and email with your download links and
product keys. Make your check or money order out to: eStudySource Inc., and
send it with your list of desired resources to:
Orders
eStudySource Inc.
PO Box 1074
Brentwood, TN 37024
Can I pay by wire transfer?
Yes. If you live in a foreign country whose credit card payments are not
accepted by our e-commerce provider, you may wire transfer your payment to us.
Please contact
us and we will send you the necessary routing information. 1) First,
create an account at our site, LOGIN to the site, and put your desired
items in your shopping cart. Then LOGOUT with those items still in your cart.
2) After you have made your wire transfer, send us an email notifying us with
your list of purchased resources, and we will confirm and send you what you
need to download and install your resources. We are assessed a $10 fee by our
bank for wire transfers, so you will need to add that amount to your total.
Can I purchase by phone?
Unfortunately, we are unable to take phone orders at this time, but you may pay
by mail if you prefer not to purchase online.
What are the system requirements for e-Sword resources?
The minimal system requirements to install use e-Sword PC compatible resources
in your PC are:
-
Windows 95, 98, ME, NT4, 2000, XP, or Vista
-
Pentium based PC (or equivalent)
-
Best viewed in 800x600 or greater
-
e-Sword v9.0 or later
The minimal system requirements to install e-Sword Pocket PC compatible
resources in your PDA are
-
Desktop PC running Windows 95, 98, Me, NT4, 2000, XP, or Vista
-
Strong Arm/XScale based PDA running Pocket PC 2002, 2003/2003SE, or Windows
Mobile 2005 or 2006
-
NOTE: Pocket PC resources are NOT compatible with the Palm OS
-
NOTE: Pocket PC resources are NOT compatible with devices that do not have
"touch screen" capability.
-
Pocket e-Sword v3.0.1 or later
The download file sizes are noted in the download dialog box.
How do I download and install my purchased product?
After making a purchase from estudysource.com, you will receive an email. The
email includes your Order Receipt which you should print for your records and
it also includes the purchased Product Title(s), your Product Key(s) to unlock
your title(s), and the Download Link to download your resource(s).
Once you receive the email, please follow this process:
-
Click on the download link in the email to begin downloading the resource.
-
Click "Run" to begin the installation process. You may receive some security
warnings which should be disregarded. The installation window should
automatically appear. Read the instructions.
-
Click "Next" to continue. The installer will ask for your email address. Be
sure to use the same email address that you used while making your purchase
from estudysource.com.
-
Next, enter your Product Key. This 15-digit code is located in the same email
as your Product Title and Download link. Enter in the Product Key and click
'Next'.
-
Continue to follow the instructions on the installer until completed.
-
Restart e-Sword after the installation in order for it to recognize the new
resource. For questions on installing or using e-Sword, go to eSword's
Training Page.
What if I didn't receive the email with my Product Key(s)?
To ensure you receive your receipt and product codes, be sure to whitelist (aka
"approve") our domain name estudysource.com in your email filter program.
Otherwise, you may not receive what you need to unlock your purchases. If your
spam filter is set too high, you may not receive emails from our server. Try
resetting your filters and searching your spam folder for the email from
estudysource.com. If you cannot find the email, you may access your account at
any time after making a purchase by logging in to our site using your account
email and password. After logging in, click on VIEW ORDERS and then PRODUCT KEY
RECOVERY, which will generate an email to the email address used to set up the
account. That email will include your Product Key and a link to download the
purchased resource if you have not already done so.
How do I install Pocket e-Sword Resources to my PDA?
All files are compressed and will self-extract. After you download them they
must be "run" to complete their installation. The files must be downloaded onto
a PC and installed onto the PDA using Microsoft ActiveSync.
Minimal system requirements include:
-
Desktop PC running Windows 95, 98, Me, NT4, 2000, XP, or Vista
-
Strong Arm/XScale based PDA running Pocket PC 2002, 2003/2003SE, or Windows
Mobile 2005
-
NOTE: Pocket PC resources are NOT compatible with the Palm OS
General installation instructions:
It is highly recommended that you perform a "soft reset" on your PDA prior to
installing Pocket e-Sword. This way all of the required files can be copied and
registered as needed.
-
None of the files you download should go onto the device itself. All files
download onto the desktop PC, then transferred onto the device using
ActiveSync.
-
Pocket e-Sword should be installed into main memory, but all of the Bibles and
other resources may be installed onto a storage card.
How do I delete an e-Sword module I installed?
You can delete a resource by selecting "Options, Resource" from the e-Sword
menu. Right-click over the resource you want to remove, then choose the
"Delete" popup menu item. Confirm, and it is gone.
What if I am having problems with downloading or installing?
Do not use the MSN browser as it is unable to navigate the web site properly.
Disable any download manager you might be using and see if that helps.
Sometimes a firewall prevents the downloading of files. Review the FAQ's on
this Help Page first to see if you can find your answers there. If not, please
submit any questions HERE and we will respond as
quickly as possible. Please include your full name, email used to purchase from
our site, and your order number(s) in your email.
I didn't download my product before - how can I download it now?
You may access your account to download your purchased resources at any time by
logging into your account at www.estudysource.com
using your email address and password. Click on LOGIN at the top right of the
Home Page. After LOGIN, click on View Orders and then click on View Order
Receipt. A DOWNLOAD link and Product Key will be listed for
every title you have previously purchased. If you have lost your email with
your Product Key(s), there is a link there to click to recover your Product
Key(s).
How do I use e-Sword with the resources?
For online demos and detailed help on how to use e-Sword Bible software, go to
e-Sword's Training Page
How are the resources protected?
Resources available on eStudySource are copyright protected and embedded with
reasonable measures to prevent unauthorized copying and distribution. Levels of
restrictions are dependent on the formats and the access assigned by the
publishers and rights holders of the resources. Most resources are digitally
encrypted so they can only be opened in a designated type of software (such as
e-Sword) and are protected from being freely distributed (copy-protected).
Depending on the type of reader software, the resource file is either encrypted
to a specific computer or device (meaning it can only be read on that computer
or device) or it is encrypted to a specific user's account (meaning it can be
read on any device or computer which contains that user's secret account
information).
If a resource has been protected for only one person to read, then consumers
download the file to their computer and must read the resource on that computer
(or on other devices containing their secret account information). Copies of
the resource can only be read on authorized computers or by authorized users.
If a publisher/author has decided not to copy-protect their resource, then
consumers download the file to their computer and can then copy it to any other
computer/device they choose. The resource may be read on any supported computer
and by any user.
What are the Terms of Use for this site and the Resources?
By using this site and purchasing resources from our sites, users agree to
honor and protect the copyright of these resources by using them for personal
use only and not distributing the files or attempting to open them without
purchasing the required unlocking key from our sites. Doing so is a violation
of U.S. copyright laws.
You may install the resources you have purchased on a secondary computer IF IT
IS FOR YOUR PERSONAL USE ONLY. To view your account or access re-download links
to install to another computer, simply LOGIN to your account at
www.estudysource.com, click on View Orders and then click on View
Order Receipt. Click on the DOWNLOAD link to download the
resource you desire.
These resources are provided by third parties, such as publishers, to
eStudySource for sale and distribution, and eStudySource makes no warranty or
claim regarding the content or usability of the resources. Please see our
Terms of Use policy for additional information.
How do I open and use my purchased resources?
All resources must be opened and read with the software for which they were
designed. In other words, an e-Sword resource must be opened with e-Sword
software. It is the world's most popular Bible software, with over 5 million
users, and is FREE! The download URL for e-Sword is:
www.e-sword.net/downloads.html. The download link for Pocket e-Sword
is: www.e-sword.net/pocketpc/downloads.html.
How do I download updated versions of my resources?
If an updated version is made available of a resource you purchased previously
at our site, you may replace your previous version at no additional cost by
downloading the revised version at no additional cost. Simply access your
account at our site and use the previous download link for that resource. After
LOGIN, click on View Orders and then click on View Order Receipt.
A DOWNLOAD link will be listed for every title you have previously
purchased. The updated version will automatically be downloaded. If you have
lost or forgotten your Product Key(s), there is a link there to click to
recover your Product Key(s).
How Do I Make a Gift Purchase?
Its quick and easy to send a gift item with your FREE personal note from our
site! You can choose a FREE eCard template for your gift message:
1. Add your gift item(s) to your Shopping Cart and
Click on the box next to each of your gift item(s) and also next to "Gift
Purchase," then click on PROCEED TO CHECKOUT.
2. Select your FREE eCard template for your gift
message.
3. Enter the recipient's name and email along with your
gift note, and click CONFIRM.
4. Make any needed edits, then click on APPROVED -
PROCEED TO CHECKOUT.
When you complete checkout, your gift recipient will receive an email Gift
Receipt with your personal gift note to them, along with their product key(s)
and download links, which will not show the prices of the items. If they do not
have an account at our site, our system will create one for them and their Gift
Receipt will note their account email and temporary password, allowing them to
download and install their gift item(s). Their Gift Receipt will also be placed
in their account at our site. You will receive a Purchase Receipt showing your
items purchased, prices, and recipient information, but not the product key(s).
The system will also place this receipt information in your account at our
site. Gift items are NOT refundable to purchaser or to recipient, so please
make your selections carefully.
Missing Gift Purchase?
If the intended recipient of a gift purchase has not received their email
receipt containing their link(s) and product key(s), here are possible reasons:
-
the email entered during the gift purchase was inaccurate or is not active.
-
the recipient either accidentally deleted the e-mail or their system is
filtering eStudySource.com emails as spam. The recipient should check their
spam folders to find the missing email.
-
Users of ISPs such as AOL and Hotmail have the option of blocking all e-mail
messages that originate outside of their domain. If your gift recipient uses
those services, be sure to have them add "system@estudysource.com" to their
contacts or address book and add ""estudysource.com"" to their whitelist of
approved email senders in advance of making your gift purchase.
If these solutions do not resolve the conflict, please have the intended
recipient contact us here and we will assist them.
They will need to provide the name and email address of the gift purchaser.
Alternatively, the gift purchaser may contact us here
with the order number, intended recipient's name, account email, and updated
email (if account email is inactive), and we will contact and assist the gift
recipient.
What if I have a new email address?
You may either:
1. Change your email address in your account. You may update your contact
information in your account at any time by LOGGING in to your account at our
site and clicking on EDIT ACCOUNT INFORMATION. However, please note that, if
you need to reinstall your previously purchased resources, you'll need to input
the email address you used when you purchased each resource in order to unlock
them. So be sure to print and keep copies of all your receipts and email
addresses you used when you purchased them.
2. Set up a new account with your new email. Purchases under the new account
will be unlocked with the new email address.
How do I link to eStudySource.com or eAudioSource.com?
Do you have a website? If so, please help get the Word out by linking to us
from your site. To put a link on your site, you can copy and paste the
following URLs onto your page:
eStudySource.com: www.eStudySource.com
eAudioSource.com: www.eAudioSource.com
If you'd like to use our logo for your link, you can copy and paste these image
links after contacting
us with your website information:
AUDIO FAQ
How do I download my audio books?
Our FREE EAS Download Manager takes care of all the hard work for you! Simply
install the Manager when prompted after you Checkout, and proceed with 4 easy
download steps:
-
Enter your Product Key and select your desired format and quality
-
Select to download portions or the entire resource
-
Confirm the location on your computer to save your audio files*
-
Click Download, and the Manager takes care of the rest!
*Note: we recommend you create a new subfolder for each audio book you
download. Here's how: Click on BROWSE in the eAS Download Manager and then
click on MAKE NEW FOLDER and name the folder with the title of your audio book.
This will make it easier to locate your book after downloading it. If you need
to re-download any files for your audio book, be sure to select the same folder
as the destination for the re-download.
How do I make or "burn" a CD or DVD copy of my audio book?
Most media player software programs will provide capabilities for burning a CD.
Select the media player software of your choice and follow the on screen
instructions for burning a CD. Here are the usual steps in most media players:
1) open your media player software on your PC and select the "Burn CD/DVD"
option. 2) Insert your CD or writeable DVD into your CD/DVD drive. 3) Copy or
drag your audio files to the appropriate window in your media player.
To make a CD for your car, you'll want to burn your audio book to an audio CD.
Depending on the size of your book, it may take multiple CD's. If you are
making a copy to play on your computer, we suggest you burn a writeable DVD, as
it will store much more data than a CD. If you need to install media software,
here are links to popular free programs for your computer:
iTunes
Windows Media Player RealPlayer
Quick Time WinAmp
Please remember that you may burn a copy of your audio book as long as it is
for YOUR PERSONAL USE ONLY. It is a violation of International copyright law to
distribute copies of your audio resources to any other person.
What if the Download Manager doesn't work?
Your conflict may be with your security settings. The eAS Download Manager
software requires access to the ftp port on your computer. Be sure to enable
access to the ftp port on your computer locally and/or on the network firewall
which is blocking the ftp port. The eAS software is making simple ftp requests
using port 21 to our media servers. If some other program on your local machine
is running on port 21 or blocking or limiting its access for some reason (such
as a personal firewall), you will need to find the source and disable or
reconfigure its settings. If a firewall is running on your local machine you
will need to check the settings and either open the ftp port (port 21 - the
standard ftp port) or temporarily disable your firewall to run the downloader.
If your machine is on a network behind a firewall, you will need to contact
your network administrator to ensure ftp access on port 21 is allowed. On
Windows 2000 or XP you can access your firewall settings through the "Control
Panel," and then double-clicking "Windows Firewall." This brings up a manager
screen with an "Exceptions" tab. Clicking the "Exceptions" tab will display a
list of programs your firewall is currently excluding (if any) from its
blocking policy. Click "Add Program." and select the eAS Download Manager from
your list of system programs (icons should be visible as well). Click OK and
then try restarting eAS Download Manager. If you're running some other firewall
or security program, please follow their equivalent steps for adding the eAS
Download Manager to its list of exceptions.
How do I listen to my audio books?
-
On Your Computer: Your audio files will be stored on your computer in the
folder you select during the download. To listen to your files, go to those
files on your computer and open them with the digital audio player software of
your choice. Many computers will automatically open up your default audio
player software when you click on an audio file which resides on your computer.
If you have a Windows PC, you likely already have Windows Media Player
installed. Many free media players are available that will play your audio
resources. Here are links to several popular ones:
iTunes Windows
Media Player RealPlayer Quick
Time WinAmp
-
On Your iPod or other Mobile Audio Device: Your iPod, PDA, or other mobile
audio player will come with or suggest software allowing you to transfer your
audio files from your computer to your portable device. Consult your manual for
your device or open the device software on your computer and follow the
instructions. Here is how to transfer to your files to iTunes.
. Once you have transferred your audio files to your device, you can listen to
them in the same way you listen to any other audio flies on your device.
How do I access my audio files on my computer?
>Be sure to note the location in which you choose to save your audio files
on your computer. The default folder suggested by the Downloader is labeled
"EAS Downloads" and the default location is location is in "My Documents." If
you chose another location on your computer, your audio files are saved there,
and you may access your files by opening the folder you saved them to. You may
open and listen your files with the audio player of your choice. We recommend
you create a new subfolder for each audio book you download. Here's how: Click
on BROWSE in the eAS Download Manager and then click on MAKE NEW FOLDER and
name the folder with the title of your audio book. This will make it easier to
locate your book after downloading it. If you need to re-download any files for
your audio book, be sure to select the same folder as the destination for the
re-download.
What kinds of audio formats are available?
Audio resources are available in MP3 and AAC (.m4a) digital audio formats and
in Normal and High compression qualities. We currently install to Windows based
PCs and Macintosh computers. You may select the appropriate FREE Download
Manager for your computer during the audio download process.
What software or hardware do I need to listen to my audio
resources?
You may listen to your audio resources on any PC, Macintosh, or PDA audio
player that supports MP3 or AAC audio formats. You will also need digital audio
player software on your PC. If you have a Windows PC, you likely already have
Windows Media Player installed. Many free audio players are available that will
play your audio resources. Here are links to several popular ones:
iTunes Quick
Time RealPlayer WinAmp Windows
Media Player
> How do I purchase and install my audio resources?
There are 4 easy steps to purchasing and installing our audio resources:
-
Set up an account at our site
-
LOGIN to your account, select the audio resources you desire and proceed
through Checkout, carefully following the on-screen instructions
-
Install our FREE EAS Download Manager software (at first purchase only)
-
Easily Download your purchased resources using the Manager
What are the system requirements to download eAudioSource audio
resources?
-
Windows PCs:
-
Windows 98, ME, NT4, 2000, XP, or Vista
-
Microsoft .NET Framework v. 1.1 or higher (FREE from Microsoft
Download It Here; it automatically installs with Windows XP or
later)
-
Pentium based PC (or equivalent)
-
Macintosh Computers
-
All Computers:
-
At least 580kb of available space on your hard drive for the Download Manager
-
Best viewed in 800x600 or greater
-
Enough space on your hard drive to store your downloaded audio resources. Audio
file sizes range from a few MB to hundreds of MB. (file sizes are listed by the
Download Manager during the download process). The HIGH quality audio files
will be larger than the NORMAL audio files.
DOWNLOAD FREE EAS DOWNLOAD MANAGER
-
Access to port #21 on your computer, which is the standard ftp port. Be sure to
enable access to the ftp port on your computer locally and/or on the network.
Why do I need to install the EAS Download Manager on my computer?
Audio Bibles and books are much larger than their text versions, so they are
usually segmented into multiple files to allow for successful downloading of
multiple files. Our FREE EAS Download Manager automatically manages the
downloading of multiple audio files for you so you don't have to manually
select and download individual files to get your audio resources on your
computer. You will only need to install our Download Manager the first time you
purchase audio resources from eAudioSource.com.
The Manager will not collect or transmit any sensitive personal information
from your computer. It will not install adware or other malicious software. You will
need to disable your security software during installation, as security
software will frequently give false warnings when installing executable files.
At eAudioSource.com, we are committed to your privacy and will not sell or
share your information with other parties. Please see our
Privacy Policy for more information. If you need to re-download any of
your resources at a later time, you may do so by simply launching the EAS
DOWNLOAD MANAGER on your computer and entering your Product Order Keys. If you
need to reinstall your FREE EAS Download Manager for any reason, you may click
the following link:
DOWNLOAD FREE EAS DOWNLOAD MANAGER
How do I install audio resources to iTunes?
There are 4 easy steps to add your audio resources into iTunes:
-
Before downloading, select the AAC format in the EAS Download Manager
-
Create a new folder and save your AAC downloads to that location on your
computer.
-
In iTunes, click the menu File-> Add Folder to Library
-
Select the folder you created for your downloaded audio files.
What if I am having problems with downloading or installing?
First, be sure you are allowing enough time for the EAS Download Manager to do
its job! Audio files are much larger than the text versions of Bibles and
books, so please be patient as your files are downloaded -- it may take some
time to download a complete audio Bible or longer audio books. But you can
relax because your Download Manager will take care of downloading all the files
you have selected while you use your computer for other tasks or while you are
away from your computer! You will need to disable your security software
during installation, as security software will frequently give false warnings
when installing executable files. At eAudioSource.com, we are committed to your
privacy and will not sell or share your information with other parties. Please
see our Privacy
Policy for more information. If you need to re-download any of your
resources at a later time, you may do so by simply launching the EAS DOWNLOAD
MANAGER on your computer and entering your Product Order Keys. If you need to
reinstall your FREE EAS Download Manager for any reason, you may click the
following link:
DOWNLOAD FREE EAS DOWNLOAD MANAGER
Can I re-download my resources?
Yes. If you need to re-download a purchased audio resource, simply open the EAS
Download Manager on your computer (default location is under AlL PROGRAMS in
the START menu), and enter your Product Key. You may download a resource up to
5 times. If you have been disconnected by your internet service provider and
you have exceeded the 5 downloads, send an email to customer service via our
Contact Page and we will reset the downloader for you. If you need to
reinstall your FREE EAS Download Manager for any reason, you may click the
following link:
DOWNLOAD FREE EAS DOWNLOAD MANAGER. If you created a new subfolder for
your audio book and need to re-download any files for that audio book, be sure
to select the same folder as the destination for the re-download. This will
allow the eAS Download Manager to show you which files have already been
downloaded. If you do not select the same destination for your re-download, the
Manager will not be able to show you files already downloaded.
Can I install my audio resources on another device or computer?
Yes, as long as each installation is for YOUR PERSONAL USE ONLY. If any other
person is accessing the resource, you will need to purchase another copy for
that device.
What are the Terms of Use for my audio resources?
By using this site and purchasing eAudioSource.com audio resources, you agree
to honor and protect the copyright of these resources by using them for
personal use only and not distributing the files or Product Keys to any other
person. Distributing them or attempting to open them without purchasing the
required Product Keys from eStudySource Inc. is a violation of International
copyright and other laws, and violators will be liable to the fullest extent of
the law.
These resources are provided by third parties, such as publishers, to
eStudySource Inc. for sale and distribution, and eStudySource Inc. makes no
warranty or claim regarding the content or usability of the audio resources.
Please see our Terms
of Use policy for additional information.
Can I burn my own CD's with my audio resources?
Yes, as long as it is for YOUR PERSONAL USE ONLY. It is a violation of
International copyright law to distribute copies of your audio resources to any
other person.
What if I get a message that the EAS Download Manager or the audio
download is corrupt or is "malware?"
You will need to disable your security software during installation. This is a
common, but false warning from security software reacting to executable
download files. We do not install adware or other malicious software. At
eAudioSource.com, we are committed to your privacy and will not sell or share
your information with other parties. Please see our
Privacy Policy for more information.
What if the product key doesn't work to unlock my purchase?
It is likely you have entered the key incorrectly. Please check the Product Key
you received with your purchase and enter each number carefully in the EAS
Download Manager.
eStudySource reserves the right to adjust its policies at any time without
notice.
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