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Help // Find Answers to Your Questions


Quick Answers to FAQ!


Here are quick answers to the most common questions asked by our customers. Please see the list of questions below before contacting support or customer service. Click on any question to go to the answer.

GENERAL/E-SWORD FAQ



































AUDIO FAQ



















GENERAL/E-SWORD FAQ



What if I need to redownload a purchased resource?
In e-Sword v. 10.2 or later: Click on "Download", select the category and premium resource you wish to download. Enter your email and product key and click on "Validate." Your key must match the key you were issued at purchase, and your email must match the email used at time of purchase, including upper/lower case.

If you need to recover your Product Keys from eStudySource.com: Your account(s) at our site contain(s) copies of your receipts, including your product key(s) and download link(s) (subject to publisher licenses) for redownloading your resource(s) if needed. You may access your account(s) at our site using the information you used to set up your account(s) at no cost. It does not matter if your original account email is not currently active. Login using the email and password in your account at time of purchase. To access your receipts, LOGIN, then click on MY ACCT.> VIEW ORDERS> VIEW ORDER RECEIPTS.

If your original email is still active, and you need to recover your account password, there is a password recovery option on the LOGIN page, which will send your password to the email address used to set up the account(s). If you prefer to have your product key emailed to you and your original account email is still active, click on MY ACCT.> VIEW ORDERS> PRODUCT KEY RECOVERY, and the key will be sent to the email used at time of purchase. You do NOT need to have the product key emailed to you. Simply access your receipt in your account at our site to see your key.

Please note that your purchases are tied to the email you used in your account at the time you made your purchases. You will need to use that email to unlock your resource and reinstall. It does not have to be an active email . Changing the email in your account does NOT change the email tied to your previous purchases.

If you have not kept a record of your original account(s) information or you have changed your email and/or password and thus cannot access your account(s) or redownload your resources, we can still help you. Let us know your physical address and the last 4 digits of the credit card used at time of purchase and we will do our best to find the information for you. We cannot guarantee being able to find an account if your personal information has changed and you cannot recall what you used in your account.




What if I can't LOGIN to make purchases?
Be sure you are entering your email and password exactly as you set them up in your account. If you have forgotten your password, click Forgot your password? on the LOGIN page. Then: 1. Be sure you have cookies enabled in your browser when visiting our site. 2. If you do not have an account, first go to CREATE AN ACCOUNT at top right of our Home Page and fill in the requested information, then LOGIN to your account. The LOGIN button is at the top right of our Home page. 3. Be sure you are not entering a space before or after your email or password. 4. Make your selection of resources and proceed all the way through checkout, carefully following the directions on the checkout pages. You will find the VIEW CART link at the top right part of each page, and the PROCEED TO CHECKOUT box on the bottom of ! the SHOPPING CART page.






What if the product key doesn't work to unlock my purchase?
To unlock your resource you must enter your email exactly the way you set up your account, including upper/lower case. The product code must also match exactly the code you were sent. Note that the first character of the product code is a LETTER not a number; e.g. the letter "I" might be mistaken for the number "1" and the letter "B" might be mistaken for a number "8." Try typing in all the requested information if you were trying to copy and paste or using an "autofill" program.






What if I get a message that the download is corrupt or is "malware?"
Security via the internet is an ever-changing science. From time to time, some adware or anti-virus programs may incorrectly suggest that the files we are transmitting are "corrupt" or "malware". You will need to temporarily disable the security software that is blocking your installation. Once your installation is complete, you can re-activate your security software.






What if only part of the Pocket e-Sword resource or bundle installs (e.g. NIV Family or Vines OT/NT)?
Run the "Pocket e-Sword Module Installer" utility located in the "C:\Program Files\Pocket e-Sword\" directory. Select the missing modules to install from the subdirectories located beneath the aforementioned path. If you need to re-download these resources, you may access your account at any time to re-download your resources or retrieve your product keys. The LOGIN button is at the top right of our Home page. Simply LOGIN to your account at our site, click on MY ACCT., then on VIEW ORDERS and then on VIEW ORDER RECEIPT. You will need to use the same email you used to set up your account at the time you made your purchases.






Can I install a second copy of my resource?
You may install your resource on another computer or device if it is for YOUR PERSONAL USE ONLY. If another person uses them, it is a violation of the publisher's copyright, and you'll need to purchase another copy for that use. Please see our
Terms of Use for more information. You may access your account at any time to re-download your resources or retrieve your product keys. The LOGIN button is at the top right of our Home page. Simply LOGIN to your account at our site, click on MY ACCT., then on VIEW ORDERS and then on VIEW ORDER RECEIPT. You will need to use the same email you used to set up your account at the time you made your purchases.






What if I don't see my resources in e-Sword?
All of the files you download are EXE files that need to be "run" on your PC to extract their contents. First, be sure to restart e-Sword software after your download. Next, determine if your purchase was a Topic Note resource (e.g., the resources in our BACKGROUNDS category, including: The Bible Teacher's Commentary; Nelson's New Bible Manners & Customs; etc.). If you successfully downloaded the Topic Note resource into your e-Sword software, you'll need to click on Topic Notes and then go to the pull down tab at the very bottom side of the right hand side of the screen. That's where you'll see all your Topic Notes files. See e-Sword's
Training Page for FREE demos and Training Manual for e-Sword Bible Software.






What is your refund policy?
Unfortunately, we cannot issue refunds on digital content because the digital inks, file(s), and product key(s) are automatically transferred to you upon purchase, and remain active. We are accountable to publishers for ensuring copyright protections for their content including the accounting of all transactions. The formats for all our resources are clearly shown on our site, including the product title itself, the format description for each product, the category page, product page, shopping cart page, and checkout page. Please review the items in your cart carefully during the checkout process. System and hardware/software requirements are detailed on our FAQ page.






What kinds of digital formats are available?
We offer bestselling Bible translations, commentaries, dictionaries, and other Bible study resources in e-Sword format (both in PC and Pocket PC formats), the most popular Bible software program in the world. We also offer many titles in digital audio, in MP3 and AAC formats. Other types of digital content in other formats for your PC, PDA, and other mobile devices may be added in the future. Be sure to check back frequently for new resources, and let us know your suggested titles and formats
HERE






How do I find the resource I need?
Our bestselling digital content is accessible through categories, subcategories, or by searching the site. Simply click on the category links on the home page or enter the title, author, publisher, or format in the search box. The product description page for each resource contains a complete description of the resource as well as sample screen shots.






What software do I need to read and use the resources?
e-Sword Bible software is required to install and read the e-Sword compatible resources on this site. It is the world's most popular Bible software, with over 6 million users, and is FREE! The download URL for e-Sword is:
www.e-sword.net/downloads.html. The download link for Pocket e-Sword is: www.e-sword.net/pocketpc/downloads.html. As other formats are added to this site, links will be provided to obtain the software required to read them.






Will my personal information be secure?
Personal information provided in your account and in payment transactions on our sites are safe and secure. Our sites have achieved Extended Validation Certification from
Comodo, a leading online security verification company. We implement high standards of encryption and security for all transactions, in conjunction with PayPal Payments Pro, a leading provider of online payment processing and merchant services. The security is Security Sockets Layer Protocol with 128-bit encryption, the highest level commercially available. Please see our Privacy Policy for additional information.






How do I purchase resources online?
Select the title or cover image you wish to purchase. Click on "Add to cart." You may add as many resources to your cart as you wish, but you may only purchase one copy of each resource per order. If you do not have an account at our site, please do so when directed. When you are finished selecting the titles you want, click on "Checkout" and follow the checkout instructions. You may use Visa, MasterCard, American Express, Discover or checkout using your PayPal account for your purchase by clicking on the appropriate links on the Checkout page.






Can I pay without a credit card or by mail?
Yes. If you are unable to pay via credit card or PayPal, or if you prefer to pay via check or money order, you may send us your payment. 1) First,
create an account at our site, LOGIN to the site, and put your desired items in your shopping cart. then LOGOUT with those items still in your cart. 2) Then send us a check (must be drawn on a US bank) or money order, along with the list of resources you put in your shopping cart, and the email address you used to set up your account. As soon as your payment clears, we will enable those items in your account and send you and email with your download links and product keys. Make your check or money order out to: eStudySource Inc., and send it with your list of desired resources to:

Orders
eStudySource Inc. PO Box 1074
Brentwood, TN 37024






Can I pay by wire transfer?
Yes. If you live in a foreign country whose credit card payments are not accepted by our e-commerce provider, you may wire transfer your payment to us. Please
contact us and we will send you the necessary routing information. 1) First, create an account at our site, LOGIN to the site, and put your desired items in your shopping cart. Then LOGOUT with those items still in your cart. 2) After you have made your wire transfer, send us an email notifying us with your list of purchased resources, and we will confirm and send you what you need to download and install your resources. We are assessed a $10 fee by our bank for wire transfers, so you will need to add that amount to your total.






Can I purchase by phone?
Unfortunately, we are unable to take phone orders at this time, but you may pay by mail if you prefer not to purchase online.






What are the system requirements for e-Sword resources?
PC: The minimal system requirements to install use e-Sword PC compatible resources in your PC are:


  • Windows 95, 98, ME, NT4, 2000, XP, Vista, 7

  • Pentium based PC (or equivalent)

  • Best viewed in 800x600 or greater

  • e-Sword v9.0 or later

Mac: e-Sword and e-Sword modules may be installed and run on Intel-based Mac computers using this CrossOver solution.

Pocket PC: The minimal system requirements to install e-Sword Pocket PC compatible resources in your PDA are


  • Desktop PC running Windows 95, 98, Me, NT4, 2000, XP, Vista, 7

  • Strong Arm/XScale based PDA running Pocket PC 2002, 2003/2003SE, or Windows Mobile 2005 or 2006

  • NOTE: Pocket PC resources are NOT compatible with the Palm OS

  • NOTE: Pocket PC resources are NOT compatible with devices that do not have "touch screen" capability.

  • Pocket e-Sword v3.0.1 or later

  • NOTE: e-Sword no longer supports Pocket e-Sword. You may install Pocket e-Sword and modules but cannot receive support for any issues, so be sure you meet the system requirements above.

FIle sizes: The download file sizes are noted in the download dialog box.






How do I download and install my purchased product?
After making a purchase from estudysource.com, you will receive an email. The email includes your Order Receipt which you should print for your records and it also includes the purchased Product Title(s), your Product Key(s) to unlock your title(s), and the Download Link to download your resource(s). You have 2 install options:.


A. Install using e-Sword's built-in module downloader:
  1. Select the category and eStudySource title you wish to install.
  2. Enter your email. Be sure to use the same email address that you used while making your purchase from estudysource.com, including upper/lower case characters.

  3. Enter your product key. This 15-digit code is located in your email receipt.

  4. Click on Validate.

B. Install using the download link from your eStudySource receipt:
  1. Click on the download link in the email receipt to begin downloading the resource.
  2. Click "Run" to begin the installation process. You may receive some security warnings which should be disregarded. The installation window should automatically appear. Read the instructions.

  3. Click "Next" to continue. The installer will ask for your email address. Be sure to use the same email address that you used while making your purchase from estudysource.com, including upper/lower case characters.

  4. Next, enter your Product Key. This 15-digit code is located in the same email as your Product Title and Download link. Enter in the Product Key and click 'Next'.

  5. Continue to follow the instructions on the installer until completed.
  6. Restart e-Sword after the installation in order for it to recognize the new resource. For questions on installing or using e-Sword, go to eSword's Training Page.









What if I didn't receive the email with my Product Key(s)?
To ensure you receive your receipt and product codes, be sure to whitelist (aka "approve") our domain name estudysource.com in your email filter program. Otherwise, you may not receive what you need to unlock your purchases. If your spam filter is set too high, you may not receive emails from our server. Try resetting your filters and searching your spam folder for the email from estudysource.com. If you cannot find the email, you may access your account at any time after making a purchase by logging in to our site using your account email and password. After logging in, click on MY ACCT. at the top right of the home page. Then click on VIEW ORDERS and then View Order Receipt, which will list your product keys and download links which you may use to download or redownload as needed.






How do I install Pocket e-Sword Resources to my PDA?
All files are compressed and will self-extract. After you download them they must be "run" to complete their installation. The files must be downloaded onto a PC and installed onto the PDA using Microsoft ActiveSync.

Minimal system requirements include:


  • Desktop PC running Windows 95, 98, Me, NT4, 2000, XP, or Vista

  • Strong Arm/XScale based PDA running Pocket PC 2002, 2003/2003SE, or Windows Mobile 2005

  • NOTE: Pocket PC resources are NOT compatible with the Palm OS

General installation instructions:

    It is highly recommended that you perform a "soft reset" on your PDA prior to installing Pocket e-Sword. This way all of the required files can be copied and registered as needed.

  • None of the files you download should go onto the device itself. All files download onto the desktop PC, then transferred onto the device using ActiveSync.

  • Pocket e-Sword should be installed into main memory, but all of the Bibles and other resources may be installed onto a storage card.








How do I delete an e-Sword module I installed?
You can delete a resource by selecting "Options, Resource" from the e-Sword menu. Right-click over the resource you want to remove, then choose the "Delete" popup menu item. Confirm, and it is gone.






What if I am having problems with downloading or installing?
Do not use the MSN browser as it is unable to navigate the web site properly. Disable any download manager you might be using and see if that helps. Sometimes a firewall prevents the downloading of files. Review the FAQ's on this Help Page first to see if you can find your answers there. If not, please submit any questions
HERE and we will respond as quickly as possible. Please include your full name, email used to purchase from our site, and your order number(s) in your email.






I didn't download my product before - how can I download it now?
You may access your account to download your purchased resources (subject to publisher licenses) at any time by logging into your account at
www.estudysource.com using your email address and password. You may access your account(s) at our site using the information you used to set up your account(s) at no cost. It does not matter if your original account email is not currently active. Login using the email and password in your account at time of purchase. To redownload your resources directly from your account, LOGIN, then click on MY ACCT.> VIEW ORDERS> VIEW ORDER RECEIPTS> DOWNLOAD.

If your original email is still active, and you need to recover your account password, there is a password recovery option on the LOGIN page, which will send your password to the email address used to se! t up the account(s). If you prefer to have your product key emailed to you and your original account email is still active, click on MY ACCT.> VIEW ORDERS> PRODUCT KEY RECOVERY, and the key will be sent to that email.

Please note that your purchases are tied to the email you used in your account at the time you made your purchases. You will need to use that email to unlock your resource and reinstall. It does not have to be an active email. Changing the email in your account does NOT change the email tied to your previous purchases.

If you have not kept a record of your original account(s) information or you have changed your email and/or password and thus cannot access your account(s) or redownload your resources, we can still help you. You do not need to repurchase your resources, but recovering and sending that information requires expensive additional time and effort. To defray some of that cost, we must charge a minimal $10 fee for this ! Information Recovery Service. If you need that account service, please respond with a copy of this message and we will issue you a PayPal invoice for that amount, which can be paid via your PayPal account or any major credit card. Upon payment, we will perform the research and send the information to you.






How do I use e-Sword with the resources?
For online demos and detailed help on how to use e-Sword Bible software, go to e-Sword's
Training Page






How are the resources protected?
Resources available on eStudySource are copyright protected and embedded with reasonable measures to prevent unauthorized copying and distribution. Levels of restrictions are dependent on the formats and the access assigned by the publishers and rights holders of the resources. Most resources are digitally encrypted so they can only be opened in a designated type of software (such as e-Sword) and are protected from being freely distributed (copy-protected).

Depending on the type of reader software, the resource file is either encrypted to a specific computer or device (meaning it can only be read on that computer or device) or it is encrypted to a specific user's account (meaning it can be read on any device or computer which contains that user's secret account information).

If a resource has been protected for only one person to read, then ! consumers download the file to their computer and must read the resource on that computer (or on other devices containing their secret account information). Copies of the resource can only be read on authorized computers or by authorized users.

If a publisher/author has decided not to copy-protect their resource, then consumers download the file to their computer and can then copy it to any other computer/device they choose. The resource may be read on any supported computer and by any user.






What are the Terms of Use for this site and the Resources?
By using this site and purchasing resources from our sites, you agree to honor and protect the copyright of these resources by using them for personal use only and not distributing the files or attempting to open them without purchasing the required unlocking key from our sites. Doing so is a violation of U.S. copyright laws.

You may install the resources you have purchased on a secondary computer IF IT IS FOR YOUR PERSONAL USE ONLY. To view your account or access re-download links (subject to publisher licenses) to install to another PERSONAL computer, simply LOGIN to your account at
www.estudysource.com, and click on MY ACCT.> VIEW ORDERS> VIEW ORDER RECEIPTS> DOWNLOAD.

These resources are provided by third parties, such as publishers, to eStudySource for sale and distributio! n, and eStudySource makes no warranty or claim regarding the content, usability, or ongoing availability of the resources. Please see our
Terms of Use policy for additional information.






How do I open and use my purchased resources?
All resources must be opened and read with the software for which they were designed. In other words, an e-Sword resource must be opened with e-Sword software. It is the world's most popular Bible software, with over 5 million users, and is FREE! The download URL for e-Sword is:
www.e-sword.net/downloads.html. The download link for Pocket e-Sword is: www.e-sword.net/pocketpc/downloads.html.






How do I download updated versions of my purchased resources?If a free updated version is made available of a resource you purchased previously at our site, you may replace your previous version at no additional cost by downloading the revised version from your account (subject to publisher licenses). Your account(s) at our site contain(s) copies of your receipts, including your product key(s) and download link(s) for redownloading your resource(s) if needed. You may access your account(s) at our site using the information you used to set up your account(s) at no cost. It does not matter if your original account email is not currently active. Login using the email and password in your account at time of purchase. To redownload your resources directly from your account, LOGIN, then click on MY ACCT.> VIEW ORDERS> VIEW ORDER RECEIPTS> DOWNLOAD.

If your original email is still active, an! d you need to recover your account password, there is a password recovery option on the LOGIN page, which will send your password to the email address used to set up the account(s). If you prefer to have your product key emailed to you and your original account email is still active, click on MY ACCT.> VIEW ORDERS> PRODUCT KEY RECOVERY, and the key will be sent to that email.

Please note that your purchases are tied to the email you used in your account at the time you made your purchases. You will need to use that email to unlock your resource and reinstall. It does not have to be an active email. Changing the email in your account does NOT change the email tied to your previous purchases.

If you have not kept a record of your original account(s) information or you have changed your email and/or password and thus cannot access your account(s) or redownload your resources, we can still help you. You do not need to repurchase your resources, b! ut recovering and sending that information requires expensive additional time and effort. To defray some of that cost, we must charge a minimal $10 fee for this Information Recovery Service. If you need that account service, please respond with a copy of this message and we will issue you a PayPal invoice for that amount, which can be paid via your PayPal account or any major credit card. Upon payment, we will perform the research and send the information to you.






How Do I Make a Gift Purchase?
Its quick and easy to send a gift item with your FREE personal note from our site! You can choose a FREE eCard template for your gift message, like these samples:



Any Occasion Streamers Birthday Gift Boxes Christmas 1



    1. Add your gift item(s) to your Shopping Cart and Click on the SEND AS GIFT box next to each of your gift item(s) in your cart, then click on PROCEED TO CHECKOUT.
    2. Select your FREE eCard template for your gift message.
    3. Enter the recipient's name and email along with your gift note, and click CONFIRM.
    4. Make any needed edits, then click on APPROVED - PROCEED TO CHECKOUT.

When you complete checkout, your gift recipient will receive an email Gift Receipt with your personal gift note to them, along with their product key(s) and download links, which will not show the prices of the items. If they do not have an account at our site, our system will create one for them and their Gift Receipt will note their account email and temporary password, allowing them to download and install their gift item(s). Their Gift Receipt will als! o be placed in their account at our site. You will receive a Purchase Receipt showing your items purchased, prices, and recipient information, but not the product key(s). The system will also place this receipt information in your account at our site. Gift items are NOT refundable to purchaser or to recipient, so please make your selections carefully.






Missing Gift Purchase?
If the intended recipient of a gift purchase has not received their email receipt containing their link(s) and product key(s), here are possible reasons:


  • the email entered during the gift purchase was inaccurate or is not active.

  • the recipient either accidentally deleted the e-mail or their system is filtering eStudySource.com emails as spam. The recipient should check their spam folders to find the missing email.

  • Users of ISPs such as AOL and Hotmail have the option of blocking all e-mail messages that originate outside of their domain. If your gift recipient uses those services, be sure to have them add "orders@estudysource.com" to their contacts or address book and add ""estudysource.com"" to their whitelist of approved email senders in advance of making your gift purchase.


If these solutions do not resolve the conflict, please have the intended recipient contact us
here and we will assist them. They will need to provide the name and email address of the gift purchaser. Alternatively, the gift purchaser may contact us here with the order number, intended recipient's name, account email, and updated email (if account email is inactive), and we will contact and assist the gift recipient.






What if I have a new email address?
You may either:

1. Change your email address in your account. You may update your contact information in your account at any time by LOGGING in to your account at our site and clicking on EDIT ACCOUNT INFORMATION. However, please note that, if you need to reinstall your previously purchased resources, you'll need to input the email address you used when you purchased each resource in order to unlock them. So be sure to print and keep copies of all your receipts and email addresses you used when you purchased them.

2. Set up a new account with your new email. Purchases under the new account will be unlocked with the new email address.






How do I link to eStudySource.com or eAudioSource.com?
Do you have a website? If so, please help get the Word out by linking to us from your site. To put a link on your site, you can copy and paste the following URLs onto your page:

eStudySource.com:
www.eStudySource.com

eAudioSource.com:
www.eAudioSource.com

If you'd like to use our logo for your link, you can copy and paste these image links on your site:


                    






How do I install to e-Sword HD on my iPad® or LT on iPhone®?
e-Sword Resources you have already purchased from
eStudySource.com can be installed at no additional cost on e-Sword HD or LT.

  1. Prior purchases:
    1. Launch e-Sword HD on your iPad®, then click on Resources > Download, then highlight the resource, then click on Download Selection to open the Credentials window. Enter your eStudySource account email and Product Key you received upon purchase.

    2. LT - Launch e-Sword LT on you iPhone®, then tap on category, e.g., "Bibles," then on title bar at top, then on the "+" to see available resources, then highlight desired resource and tap on "Download" to open the Credentials window. Enter your eStudySource account email and Product Key you received upon purchase.

    3. Click Here for Help in Accessing Your Product Keys and Account at eStudySource.com.

  2. New Purchases: Simply purchase the e-Sword resources you desire from   eStudySource.com and follow the links within e-Sword HD or LT to install using your email and Product Key.






How do I get e-Sword HD or LT?

e-sword hd Itunes link

e-Sword® — the world's most popular Bible study software -- is now available on the world's most advanced mobile operating system! e-Sword HD is feature rich and user friendly. As your library grows you will appreciate the intuitive layout and synchronization of resources. e-Sword HD is so easy to use you may never need to tap on the Help button! EVERYTHING NEEDED to study God's Word in an enjoyable and enriching manner. Bibles, commentaries, dictionaries, … everything is just a tap away! Click on the link below to get the app:

e-Sword HD - Rick Meyers

e-sword LT Itunes link

e-Sword — the world's most popular Bible study software is now available on the world's most advanced mobile operating system! e-Sword LT is the little brother of e-Sword HD for the iPad®, but has many of the same powerful features in a slimmer design for the iPhone®. e-Sword LT is feature rich and user friendly. As your library grows you will appreciate the intuitive layout and synchronization of resources. e-Sword LT is so easy to use you may never need to tap on the Tutorial!

e-Sword LT - Rick Meyers







AUDIO FAQ








How do I download my audio books?
Our FREE EAS Download Manager takes care of all the hard work for you! Simply install the Manager when prompted after you Checkout, and proceed with 4 easy download steps:


  1. Enter your Product Key and select your desired format and quality

  2. Select to download portions or the entire resource

  3. Confirm the location on your computer to save your audio files*

  4. Click Download, and the Manager takes care of the rest!



*Note: we recommend you create a new subfolder for each audio book you download. Here's how: Click on BROWSE in the eAS Download Manager and then click on MAKE NEW FOLDER and name the folder with the title of your audio book. This will make it easier to locate your book after downloading it. If you need to re-download any files for your audio book, be sure to select the same folder as the destination for the re-download.





How do I make or "burn" a CD or DVD copy of my audio book?
Most media player software programs will provide capabilities for burning a CD. Select the media player software of your choice and follow the on screen instructions for burning a CD. Here are the usual steps in most media players: 1) open your media player software on your PC and select the "Burn CD/DVD" option. 2) Insert your CD or writeable DVD into your CD/DVD drive. 3) Copy or drag your audio files to the appropriate window in your media player.

To make a CD for your car, you'll want to burn your audio book to an audio CD. Depending on the size of your book, it may take multiple CD's. If you are making a copy to play on your computer, we suggest you burn a writeable DVD, as it will store much more data than a CD. If you need to install media software, here are links to popular free programs for your c! omputer:

iTunes Windows Media PlayerRealPlayer Quick TimeWinAmp

Please remember that you may burn a copy of your audio book as long as it is for YOUR PERSONAL USE ONLY. It is a violation of International copyright law to distribute copies of your audio resources to any other person.





What if the Download Manager doesn't work?
Your conflict may be with your security settings. We suggest you disable your security software, restart and try again.

FTP Port Access/Personal Firewalls: The eAS Download Manager software requires access to the ftp port on your computer. Be sure to enable access to the ftp port on your computer locally and/or on the network firewall which is blocking the ftp port. The eAS software is making simple ftp requests using port 21 to our media servers. If some other program on your local machine is running on port 21 or blocking or limiting its access for some reason (such as a personal firewall), you will need to find the source and disable or reconfigure its settings. If a firewall is running on your local machine you will need to check the settings and either open the ftp port (port 21 - the standard ftp port) or temporarily! disable your firewall to run the downloader. If your machine is on a network behind a firewall, you will need to contact your network administrator to ensure ftp access on port 21 is allowed. On Windows 2000 or XP you can access your firewall settings through the "Control Panel," and then double-clicking "Windows Firewall." This brings up a manager screen with an "Exceptions" tab. Clicking the "Exceptions" tab will display a list of programs your firewall is currently excluding (if any) from its blocking policy. Click "Add Program." and select the eAS Download Manager from your list of system programs (icons should be visible as well). Click OK and then try restarting eAS Download Manager. If you're running some other firewall or security program, please follow their equivalent steps for adding the eAS Download Manager to its list of exceptions.

Network Firewalls & Proxy Server/Filters: If your machine is on a network behind a firewall, you will need to co! ntact your network administrator to ensure ftp access on port 21 is allowed. If your ISP is using a proxy server to filter/route your internet traffic, you will need to contact your filtering ISP service to remove the filter for the Downloader to work.

Explorer: If you are are having difficulty running the Manager in Internet Explorer browser, please use these settings: From the Tools Folder > Internet Options > Advanced > Under the Browsing selections - deselect the check box to (Enable FTP folder view 'outside of Internet Explorer') option > And also check the selection box for (Use Passive FTP 'for firewall and DSL modem compatibility) > apply > OK ...

Step-by-step Audio downloading and installation instructions and other help are here.





How do I listen to my audio books?

  1. On Your Computer: Your audio files will be stored on your computer in the folder you select during the download. To listen to your files, go to those files on your computer and open them with the digital audio player software of your choice. Many computers will automatically open up your default audio player software when you click on an audio file which resides on your computer. If you have a Windows PC, you likely already have Windows Media Player installed. Many free media players are available that will play your audio resources. Here are links to several popular ones:
    iTunes  Windows Media Player  RealPlayer  Quick Time  WinAmp

  2. On Your iPod or other Mobile Audio Device: Your iPod, PDA, or other mobile audio player will come with or suggest software allowing you to transfer your audio files from your computer to your portable device. Consult your manual for your device or open the device software on your computer and follow the instructions. Here is how to transfer to your files to iTunes. . Once you have transferred your audio files to your device, you can listen to them in the same way you listen to any other audio flies on your device.








How do I access my audio files on my computer?
Be sure to note the location in which you choose to save your audio files on your computer. The default folder suggested by the Downloader is labeled "EAS Downloads" and the default location is location is in "My Documents." If you chose another location on your computer, your audio files are saved there, and you may access your files by opening the folder you saved them to. You may open and listen your files with the audio player of your choice. We recommend you create a new subfolder for each audio book you download. Here's how: Click on BROWSE in the eAS Download Manager and then click on MAKE NEW FOLDER and name the folder with the title of your audio book. This will make it easier to locate your book after downloading it. If you need to re-download any files for your audio book, be sure to select the same folder as the destina! tion for the re-download.





What kinds of audio formats are available?
Audio resources are available in MP3 and AAC (.m4a or .m4b) digital audio formats and in Normal and High compression qualities. We currently install to Windows based PCs and Macintosh computers. MP3 is compatible with most audio players. AAC is the preferred format for iTunes. You may select the format you prefer during the download process.





What software or hardware do I need to listen to my audio resources?
You may listen to your audio resources on any PC, Macintosh, or PDA audio player that supports MP3 or AAC audio formats. You will also need digital audio player software on your PC. If you have a Windows PC, you likely already have Windows Media Player installed. Many free audio players are available that will play your audio resources. Here are links to several popular ones:

iTunes  Quick Time  RealPlayer  WinAmp  Windows Media Player!





How do I purchase and install my audio resources?
There are 4 easy steps to purchasing and installing our audio resources:

  1. Set up an account at our site

  2. LOGIN to your account, select the audio resources you desire and proceed through Checkout, carefully following the on-screen instructions

  3. Install our FREE EAS Download Manager software (at first purchase only)

  4. Easily Download your purchased resources using the Manager









What are the system requirements to download eAudioSource audio resources?

  1. Windows PCs:

    • Windows 98, ME, NT4, 2000, XP, or Vista

    • Microsoft .NET Framework v. 1.1 or higher (FREE from Microsoft Download It Here; it automatically installs with Windows XP or later)

    • Pentium based PC (or equivalent)

  2. Macintosh Computers

    • Mac OS9 to Leopard

  3. All Computers:

    • At least 580kb of available space on your hard drive for the Download Manager

    • Best viewed in 800x600 or greater

    • Enough space on your hard drive to store your downloaded audio resources. Audio file sizes range from a few MB to hundreds of MB. (file sizes are listed by the Download Manager during the download process). The HIGH quality audio files will be larger than the NORMAL audio files. DOWNLOAD FREE EAS DOWNLOAD MANAGER

    • Access to port #21 on your computer, which is the standard ftp port. Be sure to enable access to the ftp port on your computer locally and/or on the network.









Why do I need to install the EAS Download Manager on my computer?
Audio Bibles and books are much larger than their text versions, so they are usually segmented into multiple files to allow for successful downloading of multiple files. Our FREE EAS Download Manager automatically manages the downloading of multiple audio files for you so you don't have to manually select and download individual files to get your audio resources on your computer. You will only need to install our Download Manager the first time you purchase audio resources from eAudioSource.com.

The Manager will not collect or transmit any sensitive personal information from your computer. It will not install adware or other malicious software. You will need to disable your security software during installation, as security software will frequently give false warnings when installi! ng executable files. At eAudioSource.com, we are committed to your privacy and will not sell or share your information with other parties. Please see our Privacy Policy for more information. If you need to re-download any of your resources at a later time, you may do so by simply launching the EAS DOWNLOAD MANAGER on your computer and entering your Product Order Keys. If you need to reinstall your FREE EAS Download Manager for any reason, you may click the following link: DOWNLOAD FREE EAS DOWNLOAD MANAGER





How do I install audio resources to iTunes?
There are 4 easy steps to add your audio resources into iTunes:

  1. Before downloading, select the AAC format in the EAS Download Manager

  2. Create a new folder and save your AAC downloads to that location on your computer.

  3. In iTunes, click the menu File-> Add Folder to Library

  4. Select the folder you created for your downloaded audio files.


Many of our AAC resources are in m4a format, but all recent and new titles are in m4b format, which is iTunes' AudioBook format. If the resource is m4b, you will be able to import it into the AudioBook section of iTunes and use the AudioBook features. Most m4b resources are downloaded in several parts. To see the chapter list detail of an m4b resource, you will need to click on one of the parts in the list, and it will open a new page showing the book/part information (image on left below). Click on the chapter icon at the top right of the screen to see the list of chapters (image on right below):


Help Screen 02 Help Screen 01








What if I am having problems with downloading or installing?
First, be sure you are allowing enough time for the EAS Download Manager to do its job! Audio files are much larger than the text versions of Bibles and books, so please be patient as your files are downloaded -- it may take some time to download a complete audio Bible or longer audio books. But you can relax because your Download Manager will take care of downloading all the files you have selected while you use your computer for other tasks or while you are away from your computer! You will need to disable your security software during installation, as security software will frequently give false warnings when installing executable files. At eAudioSource.com, we are committed to your privacy and will not sell or share your information with other parties. Please see our Privacy Policy for more information. If you need to re-download any of your resources at a later time, you may do so by simply launching the EAS DOWNLOAD MANAGER on your computer and entering your Product Order Keys. If you need to reinstall your FREE EAS Download Manager for any reason, you may click the following link: DOWNLOAD FREE EAS DOWNLOAD MANAGER





Can I re-download my resources?
Yes, subject to publishers licenses. If you need to re-download a purchased audio resource, simply open the EAS Download Manager on your computer (default location is under AlL PROGRAMS in the START menu), and enter your Product Key. You may download a resource up to 5 times. If you have been disconnected by your internet service provider and you have exceeded the 5 downloads, send an email to customer service via our Contact Page and we will reset the downloader for you. If you need to reinstall your FREE EAS Download Manager for any reason, you may click the following link: DOWNLOAD FREE EAS DOWNLOAD MANAGER. If you created a new subfolder for your audio book and nee! d to re-download any files for that audio book, be sure to select the same folder as the destination for the re-download. This will allow the eAS Download Manager to show you which files have already been downloaded. If you do not select the same destination for your re-download, the Manager will not be able to show you files already downloaded.





Can I install my audio resources on another device or computer?
Yes, as long as each installation is for YOUR PERSONAL USE ONLY. If any other person is accessing the resource, you will need to purchase another copy for that device.





What are the Terms of Use for my audio resources?
By using this site and purchasing eAudioSource.com audio resources, you agree to honor and protect the copyright of these resources by using them for personal use only and not distributing the files or Product Keys to any other person. Distributing them or attempting to open them without purchasing the required Product Keys from eStudySource Inc. is a violation of International copyright and other laws, and violators will be liable to the fullest extent of the law.

These resources are provided by third parties, such as publishers, to eStudySource Inc. for sale and distribution, and eStudySource Inc. makes no warranty or claim regarding the content, usability, or ongoing availability of the audio resources. Please see our Terms of Use policy for additional information.





Can I burn my own CD's with my audio resources?
Yes, as long as it is for YOUR PERSONAL USE ONLY. It is a violation of International copyright law to distribute copies of your audio resources to any other person.





What if I get a message that the EAS Download Manager or the audio download is corrupt or is "malware?"
You will need to disable your security software during installation. This is a common, but false warning from security software reacting to executable download files. We do not install adware or other malicious software. At eAudioSource.com, we are committed to your privacy and will not sell or share your information with other parties. Please see our Privacy Policy for more information.





What if the product key doesn't work to unlock my purchase?
It is likely you have entered the key incorrectly. Please check the Product Key you received with your purchase and enter each number carefully in the EAS Download Manager.





eStudySource reserves the right to adjust its policies at any time without notice.

 

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